Frequently Asked Questions

Browse our products, add your desired items to the cart, and proceed to checkout. You can pay via UPI, credit/debit card, net banking, or Cash on Delivery (COD). Once your order is placed, you'll receive an email confirmation.

Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this tracking number on the courier partner's website (Delhivery, Shiprocket, etc.) to monitor your shipment in real time. Orders typically take 5–9 business days to arrive.

Orders can be modified or cancelled within 12 hours of placement, before they are dispatched. Once shipped, we are unable to cancel the order. Please contact us immediately if you need to make changes.

Yes! We offer Cash on Delivery across most serviceable pin codes in India. COD is available for orders. Simply select "Cash on Delivery" at checkout. Please note that COD availability depends on your delivery location.

Standard delivery takes 5–9 business days across India. Metro cities like Mumbai, Delhi, and Bangalore may receive orders sooner (3–5 days). Processing time is 1–2 business days before the order is handed to our shipping partner.

Yes! We offer FREE shipping on all orders across India. There are no minimum order requirements for free shipping — it applies to every single order automatically.

We ship through trusted courier partners via our fulfillment partner Dropship India, including Delhivery, BlueDart, DTDC, Ecom Express, and others. The carrier is assigned automatically based on your pin code for the fastest possible delivery.

Yes, we deliver to all major cities and towns across India. Remote or rural pin codes may have slightly longer delivery windows. Enter your pin code at checkout to confirm deliverability.

We accept returns within 7 days of delivery for items that are defective, damaged, or significantly different from what was described. Items must be unused, in original packaging, and accompanied by proof of purchase. Read our full Return Policy for details.

To initiate a return, email us at support@theurbanease.in or contact us via WhatsApp with your Order ID and photos/video of the issue. Our team will review and respond within 48 hours with next steps.

Refunds are processed within 5–7 business days after the returned item has been received and inspected. The amount will be credited to your original payment method. UPI/Bank transfers may take an additional 2–3 banking days.

We accept UPI (PhonePe, Google Pay, Paytm), Credit & Debit Cards (Visa, Mastercard, RuPay), Net Banking, EMI options, and Cash on Delivery. All online payments are processed through a secure, encrypted payment gateway.

Absolutely. We use industry-standard SSL encryption to protect your personal and payment data. We do not store your card information on our servers. All transactions are handled by certified payment processors.