Terms of Service

Welcome to The Urban Eaze. These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing or using our website, placing an order, or otherwise engaging with our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing this website, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to comply with these Terms of Service and our Privacy Policy. If you are using our website on behalf of a business, you represent that you have the authority to bind that business to these terms.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the website in any way that violates applicable local, national, or international laws or regulations.
• Use the website to transmit unsolicited commercial communications (spam).
• Attempt to gain unauthorized access to any part of the website, server, or database.
• Use automated tools (bots, scrapers) to access or extract content without our written consent.
• Post or transmit any content that is offensive, harmful, fraudulent, or misleading.
• Attempt to reverse engineer, decompile, or disassemble any software or technology on the website.

We reserve the right to terminate access to the website for users who violate these terms.

3. Products, Orders & Availability

All products listed on our website are subject to availability. We reserve the right to:

• Modify or discontinue any product at any time without notice.
• Limit quantities of any product sold.
• Refuse or cancel orders at our discretion, including cases of suspected fraud or misuse.

Product images on our website are for illustrative purposes. Slight variations in color or appearance may occur due to monitor settings or product batches. We endeavor to display colors as accurately as possible.

When you place an order, you are making an offer to purchase. Your order is only confirmed once you receive an order confirmation email from us. We reserve the right to cancel confirmed orders in exceptional circumstances (e.g., out-of-stock situations), in which case a full refund will be issued.

4. Pricing & Payments

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

• We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.
• In the event of a pricing error, we will contact you before processing your order. You may choose to proceed at the correct price or cancel the order for a full refund.
• Payment must be made in full at the time of ordering (or upon delivery for COD orders).
• We accept UPI, credit/debit cards, net banking, EMI, and Cash on Delivery. Accepted payment methods may change at our discretion.

5. Intellectual Property & Content

All content on this website — including but not limited to text, images, graphics, logos, icons, product descriptions, and website design — is the property of The Urban Eaze or our content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

• You may not reproduce, distribute, modify, create derivative works, or commercially exploit any content from this website without our express written consent.
• You may access and view content for personal, non-commercial use only.
• Any feedback, suggestions, or ideas you provide to us may be used by us freely without any obligation or compensation to you.

6. Limitation of Liability

To the fullest extent permitted by law:

• The Urban Eaze shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
• We do not warrant that the website will be available at all times, uninterrupted, secure, or error-free.
• Our total liability to you for any claim arising out of your use of the website or purchase of products shall not exceed the amount paid by you for the specific product giving rise to the claim.
• We are not responsible for delays in delivery caused by courier partners, natural disasters, government restrictions, or other circumstances beyond our control.

Nothing in these terms shall exclude or limit liability that cannot be excluded or limited under applicable Indian law.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by The Urban Eaze. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

8. Indemnification

You agree to indemnify, defend, and hold harmless The Urban Eaze and its affiliates, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, your use of our website, or your breach of any applicable law.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of India.

We encourage you to first contact us to resolve any disputes informally before resorting to formal legal proceedings.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website with an updated "Last updated" date. Your continued use of the website after any changes constitutes acceptance of the new terms. We recommend reviewing these terms periodically.

For questions about these Terms, please contact us at support@theurbanease.in.