Privacy Policy

This Privacy Policy describes how The Urban Eaze ("we," "us," or "our") collects, uses, and shares information about you when you visit our website and make purchases. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly to us and information collected automatically:

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery coordination with Dropship India.
• Send order confirmations, shipping updates, and delivery notifications.
• Respond to your queries, complaints, and support requests.
• Improve our website, products, and customer experience.
• Prevent fraudulent transactions and ensure payment security.
• Send promotional emails and offers (only if you have opted in — you may unsubscribe at any time).
• Comply with applicable Indian laws and regulations.

Sharing Your Information

We may share your information with trusted third parties only as necessary:

• Dropship India (Fulfillment Partner): Your name, address, and order details are shared to process and ship your order.
• Courier Partners: Delivery address and contact number are shared with our courier partners (Delhivery, BlueDart, etc.) for shipment.
• Payment Processors: Payment data is handled by our secure third-party payment gateway. We receive only transaction confirmation.
• Analytics Providers: Anonymized data may be shared with tools like Google Analytics to understand website traffic and improve user experience.
• Legal Requirements: We may disclose information if required by law or to protect our rights and prevent fraud.

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function (shopping cart, session management).
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics).
• Marketing Cookies: Used to serve relevant ads on social media platforms like Facebook and Instagram (only if you accept).

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails at any time using the "Unsubscribe" link in our emails.
• Data Portability: Request a copy of your data in a commonly used format.

To exercise any of these rights, contact us at support@theurbanease.in. We will respond within 30 days.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions, secure server infrastructure, and restricted access to personal data by our team members. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last updated" date. We encourage you to review this policy periodically.

For any privacy-related questions or concerns, please contact us at support@theurbanease.in or visit our Contact page.